POLICY TERMS

We respect that your time is valuable and we appreciate that you understand ours is as well.
We have a 24-hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked, at no additional cost to the patient.

The first time a cancellation is made within the 24hr period prior to the time of the booked appointment, the patient will be given the opportunity to re-book (with no financial penalty applied).

Any subsequent cancellations by/for the same client that occur within the 24-hour period will result in a cancelled booking fee being applied (to the value of a consultation fee of $75 for that booking which had been made and subsequently cancelled and is payable at the next appointment).

Patients who make a booking and subsequently fail to present for their designated appointment (and have not contacted the surgery to cancel their appointment), may result in a cancelled booking fee being applied (to the value of the consultation fee of $75 for that booking which had been made and subsequently cancelled and is payable at the next appointment).

We thank you for your understanding.